Computer & Network Support Services
Nothing is more frustrating to your business operations then when the computer or the software you are running suddenly stops working correctly or a list of problems that are creating workflow issues or just annoyances. Many of our clients are looking for reliable support that can assess the issues and deliver a solution to the problems in a timely and cost-effective way. We also get many customers who are not satisfied with their current computer support and are looking for a better alternative.
Rider Tech offers comprehensive computer support including hardware and installed software and offers you the option of an hourly break fix support or an ongoing maintenance program.
Break Fix Support: The truth is that computers are machines: and machines break. When your “machine” breaks we offer an hourly rate service to address just the problems and issues at hand. Our dedicated and experienced team will respond quickly to your call and provide on-site or remote service to get you back up and running in a time and cost-effective manner.
Managed Services: If you are looking for more on-going support or are looking at alternatives to your current IT support, we offer three monthly managed services plans tailored to meet your needs. All our managed subscriptions cover immediate break fix items and also provides an assessment of your current operations along with monitoring and reporting services to keep your system running smoother and greatly reduce unexpected breakdowns. (View Our Managed IT Plans)
Check out our list of Common Computer Problems listed further down the page.
Network Support Services
A business is only as productive as its weakest link – don’t let that link be your company network. An unreliable or broken network can cripple a business while directly affecting the bottom line. Ensuring your network makes sense for your business while maintaining proper connectivity and permissions is what we do best.
Whether you need a new network set up or have an existing network, our team can assist you with a reliable technology solution tailored your business application needs. Our staff not only has the experience in setting up and managing networks but continually keeps up to speed on new hardware and software to not only address your needs today but into the future as well.
We provide a wide range of network technology services that will keep your network running smoothly and efficiently. We take the time to learn about your business, your applications, and your workflow in order to recommend the right solution to meet all your network needs. Whether you are running a simple home router or ASA device on an enterprise network, we’ve got you covered!
Our Network Solutions
- Security Appliances & Firewalls
- Hubs & Switches
- Network Security
- Custom Wireless Systems
- IPSec & SSL VPN
- Quality of Service (QoS)
- WAN Optimization
- Wireless Bridges
- IP Cameras & NVR’s
Common Computer Problems
Computers are complex machines, and there’s seemingly no end to the things that can go wrong with them. But most computer repairs are caused by the following problems:
Strictly speaking, a computer infected with viruses, spyware, or other malware isn’t “broken” so much as it is sick, so we have a special page dealing with malware removal. But we did want to mention it here because malware is such a frequent cause of computer malfunctions.
Hard Drive Problems
Hard drives spin at very high speeds and take a lot of abuse, and over time they wear out. Even otherwise healthy drives often have file system corruption and other problems that can degrade a computer’s performance. Fortunately, we know how to fix those problems. We can also dramatically speed up your computer’s start-up time and make your programs open and run faster by upgrading your hard disk drive to an SSD (solid-state drive).
Data loss can occur when a hard drive crashes, when an event such as a power surge or power failure occurs, or when an important file is accidentally deleted. If you have experienced a data loss, please contact us immediately. The more you use the computer after a data loss event, the less likely it is that data recovery will be successful.
Over time, electronic devices can simply burn out and must be replaced. Parts that are especially prone to burning out or wearing out include power supplies, hard drives, optical drives, fans, RAM, network cards, and modems. In addition, motherboard-level components like capacitors often burn out and may require replacement of the component, or sometimes the motherboard itself. Think of it as a transplant. We do them all the time here.
In order to keep prices down, many new computers come inadequate memory, skimpy fans, or other hardware-related inadequacies that may not become apparent until the computer is asked to actually do something useful. These computers aren’t “broken,” but they need to be upgraded to enable them to do productive work. Very often, an inexpensive upgrade can dramatically improve a computer’s performance, adding years to its useful life.
Computers are delicate machines. Rough handling, liquids, heat, and other environmental factors can damage them. This is especially true of laptops, which is why we have a special page devoted to laptop repairs. But modern computers are of modular design, which means that very often, only the parts that are actually damaged need to be repaired or replaced. So, before you put your damaged computer on the curb for recycling, give us a call. Chances are we can fix it.